If you’re interested in a storage unit or have any questions about self-storage, feel free to call us anytime, send us an email, or use the live chat. Our team is always ready to help and support you.
Payment to storemore
If you’re interested in a storage unit or have any questions about self-storage, feel free to call us anytime, send us an email, or use the live chat. Our team is always ready to help and support you.
In our FAQs, you’ll find answers to the most common questions about renting storage units, self-storage, and the services offered by storemore – the hotel for things.
The storage concept at storemore is as simple as it gets: you choose the storage unit that fits your needs and sign a rental agreement online or at one of our branches. Then, download our smartphone app to receive your digital access rights, giving you 24/7 access to your storage unit. Lifting and transport trolleys are available free of charge. You can also use a moving van free of charge for 4 hours, including 50 free kilometers*, and purchase additional equipment conveniently at our locations.
As a tenant, you are generally responsible for moving your items in and out yourself. However, our team is happy to support you with everything related to the process: we can help you rent a moving van or arrange a moving company. And of course, when you rent a new storage unit, our storemore van is available to you free of charge for up to 4 hours. Tools and supplies such as packing tape or moving boxes are available on-site at our branches.
We provide various tools free of charge to make moving your items in and out as easy as possible. At the entrance, you’ll find a phone charging station as well as trolleys and hand trucks available for your use (please note that these may occasionally all be in use). A pallet jack is available upon request. On each floor, you’ll also find ladders, brooms, and small waste bins that you can use at any time.
Our storage units include insurance coverage of €1,000 at no additional cost. The coverage amount can be increased to a maximum of €50,000 for an additional fee. Some home insurance policies also cover external storage. Our staff will be happy to help you find the optimal insurance protection for your needs.
Most customers need less space than they initially expect. As a general rule for private users: you’ll need about 12.5% of your living space as storage area. Our digital storage calculator provides a detailed estimate of your actual space requirements – or you can simply get personalized advice from our on-site team.
The following items may not be stored: Jewelry, furs, artworks, collectibles, or other irreplaceable objects, as well as items with sentimental or special value; cash, securities, stocks, or shares; food or perishable goods unless securely packaged to prevent pest infestation or nuisance; living beings of any kind; flammable or combustible substances/liquids such as gas, paint, gasoline, oil, solvents, etc.; compressed gases (regardless of storage method); prohibited or illegally possessed weapons, explosives, or ammunition (unless stored in accordance with legal requirements); fireworks; chemicals; radioactive materials; biological agents; environmentally hazardous substances; toxic waste; asbestos; or any other potentially dangerous materials.
Also prohibited are: Waste or refuse of any kind, including animal or toxic/dangerous waste; any toxic, flammable, or hazardous substances or preparations classified as such under any legal or local regulation or marked with GHS (Globally Harmonized System) hazard pictograms; anything that emits smoke or odors; fertilizers; any illegal substances or unlawfully acquired goods; materials that could emit harmful substances affecting others; and any type of batteries or items containing them, especially vehicles such as e-bikes or e-scooters.
Our AI-powered storage size calculator helps you find the right storage unit size. Simply upload up to three photos of the items you want to store. The images are automatically analyzed, and you’ll immediately receive a recommendation for the unit size that best fits your needs. The analysis is performed using a model from OpenAI – your images are processed only temporarily and are not stored.
No. The uploaded photos are only temporarily transmitted to OpenAI (San Francisco, USA) for analysis and are deleted immediately afterward. Using the AI storage size calculator is voluntary and based on our privacy policy. No automated decision-making in the legal sense takes place.
